Visual AI Help collects and processes personal information necessary to provide exceptional customer support services. We are committed to transparency in our data handling practices and compliance with international privacy regulations.
Last Updated: This privacy policy was last updated on the effective date of our terms of service and reflects current industry standards and regulatory requirements.
Name, email address, user identification, and communication preferences necessary for account management and service delivery.
Payment information, transaction history, billing records, and financial identifiers required for dispute resolution and verification processes.
System logs, device information, AI processing data, error reports, and usage analytics for service optimization and troubleshooting.
Support requests, correspondence history, feedback, and interaction logs for quality assurance and service improvement purposes.
We process personal information based on the following lawful grounds under applicable privacy regulations:
We implement comprehensive security protocols to protect personal information using cutting-edge technology and industry best practices:
Advanced quantum-resistant encryption algorithms protecting data in transit and at rest.
Layered authentication systems with biometric and token-based verification.
24/7 AI-powered threat detection and automated incident response systems.
Role-based permissions and zero-trust architecture with regular access reviews.
Isolated data environments with compartmentalized access and processing.
Regular third-party security assessments and regulatory compliance verification.
We maintain strict policies regarding data sharing and only disclose personal information under specific circumstances:
No Commercial Sale: We never sell, rent, or commercially distribute personal information to third parties for marketing purposes without explicit consent.
Under applicable privacy laws, individuals have comprehensive rights regarding their personal information:
Request detailed information about personal data processing and obtain copies of stored information.
Correct inaccurate or incomplete personal information maintained in our systems.
Request deletion of personal information when legally permissible and operationally feasible.
Limit processing of personal information under specific legal or factual circumstances.
Receive personal information in structured, machine-readable format for transfer purposes.
Object to processing based on legitimate interests or for direct marketing purposes.
When transferring personal information across international borders, we ensure adequate protection through:
We maintain personal information only as long as necessary for legitimate business purposes:
Active Support Cases: Data retained during active case resolution and follow-up periods
Completed Cases: Historical records maintained for 7 years for audit and compliance purposes
Marketing Data: Contact preferences retained until withdrawal of consent
Security Logs: Technical logs maintained for 2 years for security monitoring
Upon expiration of retention periods, personal information is securely deleted using certified data destruction methods.
Our privacy program incorporates privacy-by-design principles throughout our service architecture:
For privacy-related inquiries, data subject requests, or complaints regarding our data processing activities:
Regulatory Compliance: This privacy policy complies with GDPR, CCPA, and other applicable privacy regulations. Updates will be communicated through our official channels.